Tomas Falk: “Customers as part-time employees – implications of self-service for service management”

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The Tenured Professors' Installation Lectures at Aalto University 27.1.2015. “Customers as part-time employees – implications of self-service for service management” Tomas Falk, Associate Professor School of Business, Department of Marketing http://www.aalto.fi/en/about/careers/tenure_track/ Video by Mikko Raskinen / Aalto University Communications Production Aalto University Communications 2015

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Original source: https://www.youtube.com/watch?v=6I1WlQd5DM0

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